Right to ask documents from society

By J B Patel

Quite often, the managing committee of your co-operative housing society refuses to give you crucial documents or information. This happens when you have a dispute with the society. How to get those documents? I recommend four steps:



a) 32(1) of MCS ACT says that registered member of the society can inspect the required information, with prior permission, in the society’s office during office hours.

b) 32(2) of MCS ACT says that the member can make an application in writing to Chairman / Secretary for obtaining information about the society’s affairs. Your society is bound to give you the required information within 30 days of the application on payment of legitimate charges prescribed in the bye-law — Rs. 5/- per page. So, make an application to your society and endorse a copy to the Deputy Registrar of Cooperative Societies in your ward office.


Important: Use polite language, and avoid accusations, references to previous incidents. Don’t use harsh words like corrupt, arbitrary, misbehavior etc. Please write in a neutral and official tone.



a) If the managing committee refuses to give information in response to your applications and/or Dy Registrar’s notices, they are committing breach of law and willful neglect of law. The members of the managing committee are “jointly and severally responsible for acts and omissions detrimental to the interests of the society” as per Sec 73(1AB). Such actions will attract both fines and imprisonment. If they do not give you information even 30 days after the above-mentioned application, you may appeal to the Dy Registrar to impose penalties and punishments on the managing committee under Section 146(j) and section 147 of the MCS Act.

b) Under Section 89 A of the MCS Act, you can petition the registrar to “Inspect” the affairs of the society, specifically for violations of Section 73. If they have signed the M-20 Bond (as per MCS Act Section 73(1ab) and Rule 58) within 15 days of assuming office, they are legally liable. And if they have not furnished the M-20 bond within the time limit, all their actions and decisions stand null and void. (I am told the time limit was revised to 45 days, but when I checked recently, I found that the Deputy Registrars had not received any such orders till date, and so they consider 15 days as the limit still).

For maximum effect, file separate complaints with the following offices:

•    The Deputy Registrar of Co-operative Housing Societies (at the concerned Ward Office)

•    The District Registrar of Co-operative Housing Societies, Malhotra House, 6th Floor, Opp. GPO, Fort, Mumbai – 400 001.

•    The Mumbai District Co-operative Housing Federation Ltd., 103, Vikas Premises, 1st Floor, Dr NGN Vaidya Marg, Behind State Bank of India Head Office, Fort, Mumbai – 400 001. Tel: 22660068

•    The Commissioner & Registrar, Cooperative Housing Societies (Maharashtra State), Central Building, Station Road, Pune-411 001.  Tel: 020-2612 2500, 020-2612 2739

Tel: 020-2612 9572; 020-26122846; 020 26122847 Fax: 020-2613 3082

(Anil U Diggakar, IAS) email: commcoop@rediffmail.com

•    The Registrar of Co-op. Societies, Co-operative Societies Dept, Sakhar Sankul Bldg, Pune – 411 005.

•    The Chief Secretary of the Cooperatives, 3rd Floor, Mantralaya, Mumbai – 400 020

•    State Minister of Housing & Co-operatives, 7th Floor, Mantralaya, Mumbai – 400 020


Important: Original complaints to each authority. Don’t send any letter as CC.



Cooperative Housing Societies are not directly under Right to Information Act 2005 (RTI Act). But they are indirectly covered, through the office of Dy Registrar, as per section 2 (f), which entitles you  to “information relating to any private body which can be accessed by a public authority under any other law for the time being in force”. This is an indirect way of obtaining information from a society. Make an RTI application to Dy Registrar of the ward in the format prescribed under Maharashtra RTI Rules “Annexure A” with Rs 10/- court fee stamp or Indian Postal Order.

The Dy Registrar has to provide the said information, after getting it from your Society, using his powers u/s 77 & 78 of the MCS Act (to which RTI Sec 2(f) refers as “any other law for the time being in force.”)

Quite often, in response to the RTI application, the Registrar or Deputy Registrar will issue notices to the managing committee, threatening stern action if they do not provide information. Copy of this notice will be endorsed to you. Sometimes, this notice will have the desired effect, and you will get the information.

But if the desired information is not provided within 30 days, you can invoke two legal mechanisms by filing a complaint with the Dy Registrar, say on the 35th day after the order.

(i)    You invoke the mechanism of First Appellate Authority under RTI Act Sec 19(1).

(ii)  You invoke Section 148A – i.e. Contempt of Co-operative Courts, which says, “(1) If any person– (a) when ordered by a Co-operative Court or the Co-operative Appellate Court to produce or deliver up any document or to furnish information, being legally bound so to do, intentionally, omits to do so…  he shall, on conviction, be punished with imprisonment for a term which may extend to six months, or with fine which may extend to one thousand rupees, or with both.”

Click to download these readymade formats:


•    RTI Application to Deputy Registrar of Cooperatives

•  Complaint before Consumer Court



As a consumer of services provided by a co-operative housing society, you are covered by the Consumer Protection Act in matters concerning the “business” of the society. Failure to give you necessary documents is a “deficiency in service”, and so you may approach the Consumer Court and pray for reliefs i.e. copies of documents, and compensation for difficulties suffered by you.

The first step is to serve a notice under section 164 of MCS act 1960. Sec 164 says, “No suit shall be instituted against a society, or any of its officers, in respect of any act touching the business of the society, until the expiration of two months next after notice in writing has been delivered to the Registrar or left at his office, stating the cause of action, the name, description and place of residence of the plaintiff and the relief which he claims, and the plaint shall contain a statement that such notice has been so delivered or left.” With luck, this notice may itself subdue the managing committee, causing them to give you the necessary documents.

In case this does not happen, proceed with litigation in Consumer Court. Don’t engage an expensive lawyer. If you have time and knowledge, appear as party-in-person and argue your own case. This will be an economical and effective solution, and also a learning experience for you.


Key Points:

•   CONSUMER COURT IS NOT A FORUM FOR RESOLVING DISPUTES. Therefore, don’t mention personal disputes. Your complaint must highlight various deficiencies of service, and negligence in rendering service, with documentary proofs for each allegation. Build up such documentation beforehand. Your case will be strong only if you establish that you wrote various letters, applications etc. requesting the managing committee by all lawful means to render you the legitimate services.

•  YOUR CASE MUST BE ABOUT THE “BUSINESS” OF COOPERATIVE HOUSING SOCIETIES. The scope of a Housing Society’s business is determined by the MCS Act, Rules and the registered bye-laws. It broadly covers membership & share transfer, maintenance & service charges, issues relating to proper conduct of general body and managing committee meeting, accounts & audit parameters, proper maintenance of building, providing a good living environment for all members, proper management and caution towards society funds such as repair funds and sinking funds, due diligence in case of engaging various contractors e.g. lift maintenance, civil works, repairs, and also building redevelopers, project management consultants, etc. As you are paying money towards monthly maintenance dues, sinking fund, repair fund, etc, you are a consumer who is aggrieved by the managing committee’s negligence in rendering services or deficiency in services rendered.

•    CP ACT IS NOT CONCERNED ABOUT THE OTHER LAWS. It is applicable “notwithstanding anything in any other laws”, which includes the MCS Act (section 164 or whatever). It is “over and above” all the laws of the country as long as the law is appropriately invoked by a Consumer within the limitation of time i.e. within 24 months from the date of grievance arising.

•  CP ACT IS TERMED AS AN“ADDITIONAL REMEDY” AND NOT “ALTERNATIVE REMEDY”. You may file for your grievances in the Co-operative Court as well as Consumer Court, and the orders of both will have to be honoured independently. Other court decisions / rulings are not binding on Consumer Court. The proceedings under a case in the Consumer Court cannot be stopped, even if a similar or same matter is pending before another court.

•  ONLY THE AGGRIEVED PARTY HAS THE RIGHT TO FILE CASE IN THE CONSUMER COURT. As against this,  subject to certain parameters, a third party may petition the Deputy Registrar / Cooperative court, to initiate suo moto proceedings for violations of the MCS Act.

•    CASE IS AGAINST THE HOUSING SOCIETY, AND NOT AGAINST INDIVIDUALS. In both Consumer Court and Cooperative Court, complaints and cases may be filed against the CHS. You cannot target individual managing committee members, as you would do in criminal proceedings.

•  YOU MAY SIMULTANEOUSLY FILE FIR OR PRIVATE COMPLAINT WITH MAGISTRATE against Individual member of the Managing Committee.  Even if you have initiated proceedings in Cooperative Court and Consumer court, you may also initiate proceedings in Criminal Courts, if you have documentary evidence of nefarious activities such as misappropriation of funds, forgery of society records, duplicate share certificates, letting out the society property for mobile towers, advertisement hoardings etc. without the written consent of 75% members, rigged and manipulated elections, forged and back-dated M-20 Indemnity Bonds, refusal to transfer membership based on caste, creed, religion, assaulting members. This can be done without any permission / sanction from the Registrar of Co-operative Housing Societies, because it is against individuals, and not against the society.





The Registrar, Consumer Disputes Redressal Commission

Administrative Staff College, Hazarimal Somani College,

Mumbai – 400 001. 22072097(O) 22018539(fax) 23697273


Mumbai Suburban District Consumer Disputes Redressal Forum

New Administrative Building, 3rd floor,

Near Chetna College, Opposite Dr. Ambedkar Garden

Government Colony, Bandra, Mumbai 400051, Tel: 26551625


Consumer Disputes Redressal Forum, Additional Mumbai District,

Plot No. CS-4/296, 2nd floor, PT Parel Sewri Division,

S. S. Road, Near Mahatma Gandhi Hospital,

Parel, Mumbai 400012. Tel: 24171360


District Consumer Disputes Redressal Forum

The Collectorate Office Building, 2nd floor, Thane (West). Tel: 25344069


Please Study these Acts & Rules to strengthen yourself. Download:

(i)    MCS Act 1960

(ii)    Model Bye-Laws of Coop Housing Societies

(iii)    RTI Act 2005

(iv)    Maharashtra State RTI Rules

With standard formats for RTI application, First Appeal & Second Appeal.

(v)    Consumer Protection Act

This Citizen’s Guide is created by
J B Patel (jebypatel@ rediffmail. com 98205 38570).


  • OBTAINING FORM M-20 is not mandatory now.
    please clarify.

  • Hi,
    what is the security of NRI’s investment in India as there is too much problem in india for maintainance, socity people acts as an mafia if they know u are from overseas and by threterning go on taking out monry from u every time we settle amout and every time they cary forward past intrest in new statment inspite of giving credit money to post statment they never pposted but take out money from accont and show errors, and when i talk about to go to all my relative says dont go there is lots of courption is there and it is never ending lenthy process and ultimetly you will get tired, it is better you give them what they are asking and sell of flat as your socity peoples are gunda’s and u will not win oposite to them, and all this happening has discourage to invest in india.

  • I had requested in writing to my society give me society stamped and signed copies of original sale agreement between the 1st owner and the builder and also the car parking plan copy. After 45 days got a reply from the society stating that they cannot give me the copies of the same but has to obtain from previous owners which they do not have.

    Under this circumstances what step can I take against the society

  • There is parking problem in my society .builder has sold all the parkings so some flat owners have two parking n some has four parking so we don’t have any parking so Wt to do pls help me Where should I go n file complain pls help me

  • Society made in 2010 signed an agreement with builder in 2011 for building redevelopment has not signed M-20 bond. Is the redevelopment agreement is valid.

  • Sir,
    I need the detailed postal address of the authority for lodging a complaint against a flat owner and the co-operative housing society in Pune city.
    Than you,

  • my father in law used to stay with my sister in law in a 2BHK flat . After my father in law’s death I came to know that this flat was transferred to my sister in law’s name without the consent of other legal hiers. my wife is also one of the legal hiers and want to know this transfer transaction so can she ask the society to allow the inspection of documents , is there any provision in law to ask for such documents. The society cannot transfer flat without the NOC from other legal hiers….pl revert back…thanks

    • I submeet my original share certificate for first name of my mother due to death of her, I am second holder ,as I have 2 brother and 2 sister also, but after submitting original share certificate and death certificate of my mother with covering letter, six month pass but no reply from society ,what I have to do?
      Please advice me

  • Ifiled a complaint before registrar to disqualify the m.c. society gave a reply which is absolutly fabricated, then i ask the soc to give me inspection of society record to file my reply and written to registrar to sieze the require books of society u/s. 80, but society is refused to give me inspection of society records niether registrar is siezing the required books, now what i have to do to give reply to society.

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